How Call Center Technology Increases Customer Satisfaction


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question 1 of 3

Technology used in call centers can eliminate which of the following?

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1. Which technology can connect customers to the representative that they previously spoke to by phone?

2. Benefits of using technology in call centers includes:

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About This Quiz & Worksheet

This quiz's questions will center around subjects such as common call center technology, intelligent call back features, and advantages of using technology in call centers.

Quiz & Worksheet Goals

To expand on the above, we'll ask you about:

  • Specific benefits of call center technology
  • A technology used to connect customers to a familiar representative
  • The reason intelligent call back features are used
  • Examples of technology prevalent in call centers

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about the benefits of using technology in a call center
  • Reading comprehension - ensure that you draw the most important information from the related lesson on technology and customer satisfaction
  • Information recall - access the knowledge you've gained regarding the particular technologies used in call centers

Additional Learning

Tighten your grip on call center technology with the assistance of our lesson, How Call Center Technology Increases Customer Satisfaction. This lesson will go over:

  • Customer service standards
  • Practical uses of these technologies
  • Benefits of each technology
Final Exam
Call Center Customer Service - Improving Customer Satisfaction
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Chapter Exam