Process Configurations & Effects on System Performance


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question 1 of 3

When we set up a system, we attempt to design that system with the most efficient _____.

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1. You are the owner of a department store. How can hiring a new checker increase overall profit?

2. Michael suggested that his bank go to a single line queue. This meant that all waiting customers stood in one line until the next teller was available. This is an example of what process configuration?

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About This Quiz & Worksheet

This interactive quiz and printable worksheet are designed to assess your overall understanding of business process configurations. Answer multiple-choice questions that test your knowledge of types of configurations and more. The questions ask you to choose the best of four available options.

Quiz & Worksheet Goals

Answer a question about system design, and review scenarios that ask you to correctly identify one or more of the following types of process configurations:

  • Reducing customer flow time
  • Increasing system capacity
  • Balancing the line
  • Using flexible resources

Skills Practiced

Practice the following skills using this quiz and worksheet:

  • Information recall - access the knowledge you've gained regarding setting up a system efficiently
  • Problem solving - use acquired knowledge to solve practice problems involving process configurations
  • Reading comprehension - ensure that you draw the most important information from the related lesson on process configurations and how they affect system performance

Additional Learning

The lesson accompanying these assessments is called Process Configurations & Effects on System Performance. Review this lesson to learn more about the following:

  • Benefits of finding strengths and weaknesses in a system
  • Ways to reduce customer flow time and increase system capacity
  • Tips for balancing the line and using flexible resources