Business Processes: Identification & Analysis


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question 1 of 3

Which of these is NOT a business process?

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1. A customer intensive business process always involves who?

2. What is always involved in a systems intensive business process?

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About This Quiz & Worksheet

There are several processes involved in operating a business, and this quiz evaluates how well you understand these processes. All quiz questions are multiple-choice, and these questions will ask you about various aspects of different business processes.

Quiz & Worksheet Goals

Making use of these evaluation tools will let you judge how much you remember about the following business processes:

  • Customer intensive
  • Systems intensive
  • Decisions intensive
  • Document intensive

Skills Practiced

This quiz and worksheet will let you sharpen the following skills:

  • Defining key concepts - ensure that you can accurately define main phrases, such as document intensive and decision intensive business processes
  • Distinguishing differences - compare and contrast topics from the lesson, such as what is and what isn't a business process
  • Knowledge application - use your knowledge to answer questions about the characteristics of different business processes

Additional Learning

To delve deeper into this topic, go to the Business Processes: Identification & Analysis lesson. In this lesson, our instructors will provide you with answers to the quiz questions, but the instructors will also go into detail about the following:

  • Business processes definition
  • Boosting efficiency through business processes analysis
  • Customizations