Call Center Professional: Roles & Responsibilities


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question 1 of 3

Which is a common call center title?

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1. What is the role of a training manager in a call center?

2. Who handles most of the calls in a call center?

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About This Quiz & Worksheet

Use of this quiz and worksheet can verify your ability to answer questions about call centers, including different positions held by those who work in them. You can take the quiz either before or after reviewing the related lesson.

Quiz & Worksheet Goals

Here's what the quiz covers:

  • A title that's common in call centers
  • The role of a training manager
  • Who handles most calls within call centers
  • A necessary skill
  • Who works in a support capacity

Skills Practiced

  • Information recall - access the knowledge you've gained about call center agent expectations
  • Knowledge application - use your knowledge to answer a question about a common call center title
  • Interpreting information - verify that you can read information about a key skill needed in a call center and interpret it correctly

Additional Learning

Strengthen your knowledge of this topic by reviewing the lesson titled Call Center Professional: Roles & Responsibilities. Here are a few examples of what the lesson covers:

  • The responsibilities of four call center positions
  • An overview of four key skills
  • How to achieve customer satisfaction