Factors in Call Center Customer Satisfaction

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which are examples of strong customer services skills?

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1.

Which term best describes this definition:

A customer's perspective regarding his or her interaction with a company during all stages of involvement.

2. Which is the definition of customer service quality?

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About This Quiz & Worksheet

To be an effective call center customer service representative, it's important to understand ways to maintain customer satisfaction. Take this quiz/worksheet to assess what you've learned about call center customer service quality, accessibility, and skills.

Quiz & Worksheet Goals

With this quiz, you'll be tested on:

  • Customer service quality
  • Access to customer service
  • Customer service skills
  • Customer's perspective on the service provided
  • Ways to easily access customer service

Skills Practiced

By completing this quiz/worksheet, you'll test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related Factors in Call Center Satisfaction lesson
  • Knowledge application - use your knowledge to answer questions about call center customer service skills and satisfaction
  • Interpreting information - verify that you can read information regarding call center customer service satisfaction and interpret it correctly

Additional Learning

For more information about customer service skills, check out the accompanying lesson called Factors in Call Center Customer Satisfaction. By reviewing the lesson, you'll examine:

  • Accessibility to customer service
  • Speed and quality of customer service
  • Strategies for maintaining customer satisfaction
Final Exam
Call Center Customer Service - Improving Customer Satisfaction
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