Call Center Listening Skills & Barriers to Listening

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Why is listening in call centers imperative?

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1. What is one main style of listening in a call center?

2. What is one common non-verbal cue call center agents must watch for?

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About This Quiz & Worksheet

This quiz and worksheet is an easy way to confirm your ability to answer questions about call center listening skills and barriers to listening. You should be aware of a non-verbal cue, personal bias, and more.

Quiz & Worksheet Goals

This quiz will confirm your knowledge of the following:

  • The importance of listening in call centers
  • One main style of listening
  • A common non-verbal cue
  • Having a personal bias when talking to clients
  • Being action-focused

Skills Practiced

  • Information recall - access the knowledge you've gained about call center listening skills and barriers to listening
  • Knowledge application - use your knowledge to answer a question about one main style of listening in a call center
  • Interpreting information - verify that you can read information about a common non-verbal cue and interpret it correctly

Additional Learning

Keep learning about this topic with the lesson titled Call Center Listening Skills & Barriers to Listening. Below are examples of what the lesson covers:

  • Four main styles of listening
  • Removing background noise
  • Demonstrating patience
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