Call Centers: Definition & Types


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What is one thing a company can focus on to ensure success?

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1. Which of the following is NOT a specific type of call center?

2. Inbound call centers are typically used for all of the following EXCEPT:

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About This Quiz & Worksheet

What do you know about call centers? You will be quizzed on different types of call centers and what they are used for. Relevant technology and factors that influence call center success are also covered in the quiz.

Quiz & Worksheet Goals

These materials assess your understanding of:

  • Types of call centers
  • How inbound call centers are used
  • The purpose of outbound call centers
  • One thing a company can emphasize for success

Skills Practiced

  • Knowledge application - use your understanding to point out functions of an inbound call center
  • Information recall - access the knowledge you've obtained about Interactive Voice Response (IVR) software
  • Interpreting information - ensure that you can read information about types of call centers and interpret it correctly

Additional Learning

Expand your knowledge of this subject by viewing the lesson entitled Call Centers: Definition & Types. The lesson focuses on the following objectives:

  • Explain why businesses have call centers
  • Point out where inbound call centers could be located
  • Define Business Process Outsourcing (BPO)