What Is a Service Business?


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question 1 of 3

Which of these is correct about the product a service business delivers?

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1. Which of the following is included as part of your customer service experience?

2. What is it important that a service business does?

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About This Quiz & Worksheet

The questions in this quiz and worksheet combo will help ensure your comprehension of the characteristics of service businesses. Some of the topics you will be quizzed on include the customer service experience and the characteristics of service businesses.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • Facts about the product offered by a service business
  • Aspects of the customer service experience
  • Essential functions of a service business
  • Examples of service businesses
  • Qualities of service businesses

Skills Practiced

  • Information recall - access the knowledge you've gained regarding the customer service experience, and the characteristics, products and activities of service businesses
  • Knowledge application - use your knowledge to identify examples of service businesses
  • Reading comprehension - ensure that you draw the most important information from the related lesson on the characteristics of service businesses

Additional Learning

There is also a partner lesson on the characteristics of service businesses. The lesson will help you absorb the nuances of the subject. It will explore these topics:

  • Understand the meaning of service business
  • Identify examples of service businesses
  • Describe the customer service experience
  • Explain the main components of effective customer service
  • Explore the products offered by various types of service businesses