Why Choose Emails for Customer Service?

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Email is a great way to answer customer questions _____ and make sure that your customer gets the best _____ service.

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1. How does email customer service allow you to meet the needs of your customers?

2. What are some benefits to your company for using email customer service?

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About This Quiz & Worksheet

Test your understanding of using email to handle customer service issues using this quiz and printable worksheet. Topics you will be quizzed on include how to meet the needs of your customers with email customer service and why email responses are better for dealing with customers when you are frustrated.

Quiz & Worksheet Goals

In this quiz/worksheet combo, you will be assessed on:

  • Benefits to the customer when companies use email customer service
  • Reasons companies choose to use email for customer service
  • Ways companies benefit from email customer service

Skills Practiced

You will practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the lesson on email customer service
  • Information recall - access the knowledge you've gained regarding how customers benefit when a company uses email
  • Knowledge application - use your knowledge to answer questions about meeting the needs of customers with email customer service

Additional Learning

Get more information about this topic with the accompanying lesson called Why Choose Emails for Customer Service? It covers these objectives:

  • Explain speed of service
  • Examine quality control
  • Describe meeting the customers' needs with email
  • Detail benefits to the company
Final Exam
Customer Service Email Etiquette
This course currently has no final exam ready
Chapter Exam
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