Communication Skills in the Hospitality Industry


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question 1 of 3

Which of the following is the BEST definition of communication?

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1. Why is communication needed in the hospitality industry?

2. Which of the following is NOT an example of communication with a customer in the hospitality industry?

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About This Quiz & Worksheet

Communication plays an important role in the hospitality industry. Use the quiz and worksheet to see what you know about topics such as management-staff communication and staff-customer communication.

Quiz & Worksheet Goals

These topics are covered on the quiz:

  • A communication tip for the hospitality industry
  • The meaning of communication
  • How communication between management and staff is advantageous in this industry
  • Why this industry needs communication
  • An example of communication with a customer in the hospitality industry

Skills Practiced

  • Information recall - access the knowledge you have gained about the definition of communication
  • Interpreting information - verify that you can read information about why the hospitality industry needs communication and interpret it correctly
  • Reading comprehension - ensure that you draw the most important details from the lesson on communication skills for hospitality

Additional Learning

Take some more time to explore the accompanying lesson named Communication Skills in the Hospitality Industry. Doing so lets you:

  • Determine what communication between staff and management should look like
  • Analyze communication methods for customers
  • Review examples of good communication in the hospitality industry