Key Communication Skills for Sales Professionals


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question 1 of 3

Good communication skills are important in sales for all of the following reasons EXCEPT which?

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1. Which of these is an example of mirroring in sales?

2. Why is it important to maintain eye contact during a sale?

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About This Quiz & Worksheet

Assess your comprehension of communication skills for sales professionals with this multiple-choice quiz and worksheet combo. The quiz requires you to know what a sales person can do to identify a customer's needs, among other aspects of this topic.

Quiz & Worksheet Goals

You'll be tested on the following:

  • The importance of good communication skills in sales
  • Mirroring in sales
  • Why maintaining eye contact during a sale is important
  • A skill that can help you understand what a customer needs and how to help
  • The definition of 'solution-focused'

Skills Practiced

  • Interpreting information - verify that you can read information about mirroring in sales and interpret it correctly
  • Making connections - use what you've learned to make connections between good communication skills and sales
  • Information recall - access the knowledge you've gained about maintaining eye contact during a sale

Additional Learning

Explore this topic further by reviewing the lesson titled Key Communication Skills for Sales Professionals. Here's a snapshot of what it covers:

  • An overview of important skills for sales professionals
  • How manners can help people in sales
  • Improving your ability to speak clearly