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Professional Communicational Skills for Call Center Agents

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

The 7-38-55 rule refers to all of these communication skills EXCEPT which?

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1. What is one way to use word choice to your advantage in a call center setting?

2. How can body language be improved in a call center environment?

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About This Quiz & Worksheet

Find out how much you know about communication techniques for call center agents with this multiple-choice quiz and worksheet. The quiz requires you to know how call center agents can improve their body language, among other aspects of this topic.

Quiz & Worksheet Goals

This quiz and worksheet will test you on the following:

  • Communication skills referenced in the 7-38-55 rule
  • How word choice can be used to your advantage
  • Improving body language in a call center environment
  • Using tone of voice to communicate excitement
  • Components of tone of voice

Skills Practiced

  • Interpreting information - verify that you can read information about the 7-38-55 rule and interpret it correctly
  • Making connections - use what you've learned to make connections between word choice and call center settings
  • Information recall - access the knowledge you've gained about the use of tone to convey excitement

Additional Learning

Dig deeper into this topic by reviewing the lesson titled Professional Communicational Skills for Call Center Agents. Here's the type of information you'll find in this lesson:

  • Who developed the 7-38-55 rule
  • Sample language that call center agents can use
  • How body language can impact job performance
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