Communicating in a Diverse Work Environment: Opportunities & Challenges


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Kelly manages a small team and noticed that for the last few weeks, Dashawn has been incredibly efficient and his work error-free. She wants to praise him; however, she is unsure whether to compliment him in front of his coworkers or in a private email. Kelly should acknowledge Dashawn's good work based on:

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1. Which of the following is NOT a factor that affects communication in a diverse workplace?

2. One generational difference in workplace communication is the tendency of _____ workers to use formal language, while _____ workers have a preference for informal language.

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About This Quiz & Worksheet

This worksheet and quiz reviews communications in a diverse work environment. Make sure you are familiar with various forms of communication in order to complete this quiz.

Quiz & Worksheet Goals

These tools test you on:

  • How diversity affects workplace communication
  • Gender neutral terms
  • Behavior that might be seen as aggressive

Skills Practiced

Improve your study skills by working on the following abilities:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on communicating in a diverse work environment
  • Interpreting information - verify that you can review information regarding how managers should compliment employees and interpret it correctly
  • Information recall - access the knowledge you've gained regarding generational differences in communication styles

Additional Learning

You can find out more about this subject by studying the lesson entitled Communicating in a Diverse Work Environment: Opportunities & Challenges. The lesson includes information about the following topics:

  • Options for improving communication in the work place
  • Possible challenges associated with diverse work forces
  • Benefits to maintaining a diverse work environment