Resolving Customer Service Complaints

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Why is resolving customer service complaints important?

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1. What is one of the steps to resolving customer service complaints?

2. Why is follow up important when resolving a customer's concern?

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About This Quiz & Worksheet

Resolving customer complaints is very important, and this quiz/worksheet combo will test your understanding of the importance of resolving customer service complaints.

Quiz & Worksheet Goals

In these assessments you'll be tested on the following items:

  • Benefit of resolving customer service complaints
  • Reason why follow up is important when resolving a customer's concern
  • One of the steps to resolving customer service complaints
  • Reason why resolving customer service complaints is important
  • Way to go above and beyond customers' expectations

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related business lesson
  • Information recall - access the knowledge you've gained regarding the steps of resolving customer service complaints
  • Knowledge application - use your knowledge to answer questions about examples of going beyond customers' expectations

Additional Learning

To learn more, review the corresponding lesson titled Resolving Customer Service Complaints. The lesson covers the following objectives:

  • Explains the reason why many companies do not have solid customer service complaint resolution policies
  • Discusses the importance of resolving customer service complaints
  • Gives a list of the steps of resolution
  • Provides a step-by-step example of resolving a customer service complaint
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