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Identifying Hardware, Software & Network Problems

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

_____ can help with troubleshooting because it can help you eliminate the simplest possible causes of a computer problem.

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1. Troubleshooting can be best defined as _____.

2. Moving from a _____ to a _____ is a basic principle of troubleshooting.

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About This Quiz & Worksheet

Gauge your understanding of troubleshooting for software, hardware and network issues with this short quiz and worksheet. Among other topics, this multiple-choice quiz requires you to know the best tool to use when your computer is completely down.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • What can help eliminate the simplest causes of a computer problem
  • How to best define 'troubleshooting'
  • A basic principle of troubleshooting
  • The best troubleshooting tool to use when your computer is completely down
  • Steps to solving a problem in a sample scenario involving a printer not printing

Skills Practiced

  • Knowledge application - use your knowledge to answer a question about the best definition for 'troubleshooting'
  • Information recall - access the knowledge you've gained about eliminating the simplest causes of a computer problem
  • Problem solving - apply what you've learned about computer troubleshooting to identify what to do in a sample scenario involving a printer problem
  • Reading comprehension - ensure that you draw the most important information from the related lesson on identifying hardware, software and network problems

Additional Learning

Be sure to check out the lesson titled Identifying Hardware, Software & Network Problems to continue your studies. Below are a few examples of what's covered in this lesson:

  • How to define the computer problem
  • Tips for isolating the cause
  • Developing an action plan
  • When to consider replacing a device
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