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Conflict Resolution Strategies in Managerial Communications

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

If a manager tends to exhibit a country club managerial style, which conflict resolution technique would he or she most likely employee?

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1. A manager notices that production is down. He sees that some employees are taking longer breaks that policy allows. The manager dictates to the employees how long their breaks can be and instructs them to stop extending breaks. When an employee tries to explain that the breaks are extended due to the distance of the restrooms from the work room, the manager does not moderate his instructions. What strategy was used to resolve this conflict between the needs of the people and production needs?

2. Which conflict resolution technique has the benefit of improving productivity and employee satisfaction at the same time?

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About This Quiz & Worksheet

This quiz/worksheet combo provides a quick and effective way to measure your knowledge of managerial communication methods regarding conflict. You will need to be able to describe different techniques and strategies managers use to resolve conflict in order to complete this entire assessment.

Quiz & Worksheet Goals

You should be prepared to do the following when you take this quiz:

  • Understand a country club managerial style
  • Identify which conflict resolution method is used in a given scenario
  • Name the conflict resolution technique that improves productivity and employee satisfaction
  • Select which strategy is described by 'give a little, get a little'
  • Recognize a situation in which a manager would benefit from employing an avoidance style conflict resolution communication technique

Skills Practiced

  • Reading comprehension - ensure that you can draw the most important information from the lesson, such as which conflict resolution methods can be used in specific situations
  • Information recall - access the knowledge you've gained regarding a technique that leads to employee satisfaction and increases productivity
  • Knowledge application - use your knowledge to answer questions about the avoidance style and country club managerial style of conflict resolution

Additional Learning

Explore more information about these managerial communication styles by reviewing the lesson titled Conflict Resolution Strategies in Managerial Communications. You will learn more about:

  • What the Blake and Mouton managerial grid is and how many types of managers it identifies
  • What defines the five common managerial conflict resolution communication styles
  • Which style involves working together to reach a common goal
  • Which technique is referred to as the 'don't rock the boat' technique
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