Conflict Resolution: Managing Conflict in Organizations - Quiz & Worksheet

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

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1. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

2. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

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About This Quiz & Worksheet

This quiz/worksheet combo is designed to help you quickly assess your knowledge of various approaches to conflict resolution in organizational settings. You will be quizzed on styles and terms used in reference to conflict management.

Quiz and Worksheet Goals

In these assessments you'll be tested on your ability to identify specific conflict management styles based on the following descriptions:

  • An attempt to ignore the disagreement
  • When one party gives in to the wishes of the other
  • When the objective becomes to win no matter the expense
  • When both parties attempt to reach a middle ground
  • When a resolution is sought that satisfies both parties without either feeling a sense of sacrifice

Skills Practiced

This quiz and worksheet will allow you to test the following skills:

  • Reading comprehension - ensure that you draw the most important information regarding each conflict management style
  • Defining key concepts - be able to identify the term for each style of conflict resolution based on its definition
  • Distinguishing differences - compare and contrast the various conflict management styles

Additional Learning

To learn more about this topic, review the accompanying lesson called Conflict Resolution: Managing Conflict in Organizations. This lesson will give you the ability to:

  • Provide a scenario detailing how conflict can arise between two employees
  • Identify various conflict management styles
  • Define each style
  • Discuss the advantages and disadvantages of each style
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