What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods


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What is the best explanation of active listening?

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1. Which of the following is not one of the three general approaches to conflict resolution?

2. Which of the following is not one of the techniques used in unilateral decision-making?

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About This Quiz & Worksheet

There are several skills and techniques that are needed for conflict resolution at work, and this quiz/worksheet duo will help you test your understanding of them.

Quiz & Worksheet Goals

In these assessments you'll be tested on the following items:

  • Three general approaches to conflict resolution
  • Third-party intervention
  • Conflict resolution
  • Active listening
  • Unilateral decision-making

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Reading comprehension- ensure that you draw the most important information from the related lesson about conflict resolution techniques
  • Making connections - use your understanding of the concept of active listening in connection with conflict resolution
  • Information recall- access the knowledge you've gained regarding third-party intervention

Additional Learning

To learn more about these topics, review the corresponding lesson called What Is Conflict Resolution in the Workplace: Skills, Techniques & Methods. The lesson will help you:

  • Define conflict resolution
  • Know the useful skills
  • Understand the techniques and methods for conflict resolution in the workplace
  • Define arbitrators and mediators