What Is Consumer Relations? - Definition, Examples & Issues


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question 1 of 3

Which of the following is an example of a consumer relations method of the past?

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1. A system designed to analyze how organizations can establish and maintain positive relationships with customers is known as what?

2. What is an example of an issue or problem with consumer relations?

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About This Quiz & Worksheet

In order to be successful, businesses must create and maintain strong relationships with customers. These assessments focus on examples of consumer relations as well as potential consumer relations issues.

Quiz & Worksheet Goals

During the quiz you will:

  • Name a consumer relations method from the past
  • Point out a system that is used for developing relationships with customers
  • Describe an issue related to consumer relations
  • Give an example of consumer relations

Skills Practiced

  • Information recall - access the knowledge you've obtained about information in a customer relationship management system
  • Knowledge application - utilize your understanding of issues connected to consumer relations
  • Interpreting information - verify that you can read information about consumer relations methods and interpret it correctly

Additional Learning

Increase your knowledge of this topic by reviewing the lesson called What is Consumer Relations? - Definition, Examples & Issues. The lesson is centered on the following objectives:

  • Describe how technology has impacted consumer relations
  • Explain why companies often struggle to address relationship issues
  • Name training methods that can help companies handle problems with customers