Contingency Planning: Preparing for Potential Customer Issues


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question 1 of 3

What is a contingency plan?

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1. What is an example of finding a temporary solution in an unexpected situation?

2. What is the first step in preparing a contingency plan?

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About This Quiz & Worksheet

This quiz and worksheet help to gauge your familiarity with contingency plans a business may create to handle unexpected circumstances that impact their customers. To successfully pass the quiz, you must know the definition of contingency plan and examples of unexpected events.

Quiz & Worksheet Goals

Assess yourself on these topics by utilizing the quiz and worksheet:

  • Define contingency plan
  • Examples of potential unexpected occurrences or events
  • Preparation of a contingency plan
  • Parts of a contingency plan

Skills Practiced

The quiz and worksheet encourage you to practice the following skills:

  • Defining key concepts - ensure that you can define the lesson's key concept which is contingency plan
  • Reading comprehension - verify that you draw the most important information related to the preparation of a contingency plan from the lesson
  • Knowledge application - use your knowledge to answer questions regarding why it's important to let customers know when something happens

Additional Learning

Visit the lesson, Contingency Planning: Preparing for Potential Customer Issues, to learn more about this topic. It covers the following objectives:

  • Identify the importance of a business creating a contingency plan
  • Examine how a contingency plan impacts customers
  • Read an example of when a contingency plan is needed
  • Explore how brainstorming plays a role in the creation of contingency plans
Final Exam
Creating Proactive Customer Service
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Chapter Exam