Business Case Study: Crisis Management at Toyota

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which best describes crisis management?

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1. What was the crisis that Toyota faced and for which they had to use crisis management?

2. What was the end result of Toyota's crisis management situation?

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About This Quiz & Worksheet

You have the chance to examine your knowledge of how Toyota handles crisis management thanks to the quiz and worksheet. In order to do well on the quiz, you need to be familiar with the meaning of crisis management and the crisis that Toyota had to face.

Quiz & Worksheet Goals

As you complete these materials, you'll get to see just how much you know about:

  • A strategy or strategies for crisis management
  • The end result of Toyota's crisis management situation
  • What crisis management refers to
  • The specific crisis that Toyota had to deal with
  • Why communication is essential for companies while a crisis is happening

Skills Practiced

  • Information recall - access the knowledge you have gained about the crisis that Toyota was faced with
  • Making connections - use understanding of the concept of crisis management to recognize the strategies Toyota employed
  • Reading comprehension - ensure that you draw the most important information from the lesson on Toyota's crisis management, such as the end result of that situation

Additional Learning

You have the opportunity to go through the lesson Business Case Study: Crisis Management at Toyota in detail. Doing so lets you cover more about:

  • Complaints that Toyota had to deal with
  • The good and bad choices Toyota made while responding to these complaints
  • The goals of crisis management
  • How companies can use crisis management effectively
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