Crisis Planning & Management in Business: Definition & Elements


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question 1 of 3

In the context of business, what is the best definition of 'crisis'?

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1. Healthy Drugs is in trouble after they release a product with bad side effects. In response, Hugo, the VP of Public Relations, is promoting a central message supported by his company to inform the public, provide information directly to those affected, and relay other safety precautions. This is an example of what aspect of a crisis plan?

2. Which of the following is NOT a part of developing a crisis response plan?

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About This Quiz & Worksheet

When a business faces a disaster that threatens its existence, those in charge better know how to manage it. Evaluate what you know about the six-step method businesses traditionally use to deal with crises by taking this assessment.

Quiz & Worksheet Goals

You will be tested on your knowledge of what is entailed in each of these crisis management steps:

  • Identify and define the crisis
  • Develop an overarching corporate response
  • Put together a crisis team task force
  • Provide critical Information to the public
  • Reassure the public
  • Once the crisis is over, conduct a post-crisis review

Skills Practiced

You will utilize the following skills using this quiz and worksheet:

  • Interpreting information - verify that you can read information regarding the different crisis management steps and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about which step of a crisis strategy is used in an example scenario
  • Defining key concepts - recognize the definitions and elements of key terms such as crisis and post-crisis review

Additional Learning

Learn about this topic by reading the accompanying lesson titled Crisis Planning & Management in Business: Definition & Elements. This lesson will prepare you to:

  • List the steps of handling a crisis
  • Understand how to conduct a post-crisis review
  • Understand the need for assembling members for a crisis task force
  • Discuss how to properly deal with public perception during a crisis