Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS


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Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

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1. Which of the following appraisal methods uses vertical scales based, in part, upon job analysis?

2. Beth is a teller supervisor at the bank. She gives each teller a rating for their accuracy, customer service and salesmanship. Which appraisal method is Beth using?

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About This Quiz & Worksheet

Raises, promotions, and need for training among employees are generally based on work performance. There are many methods for evaluating an employee's performance. Your understanding of three different performance appraisal methods will be assessed with practice questions that examine the difference between these methods.

Quiz & Worksheet Goals

Assess your ability to differentiate between the three employee evaluations methods presented in this quiz and worksheet combo. Practice questions will cover:

  • Focusing on good and bad employee performance samples
  • Using vertical scales to appraise job analysis
  • Rating employees on a scale of critical traits

Skills Practiced

Through this assessment, you will practice the following skills:

  • Making connections - use your understanding of job appraisal tools and their use
  • Defining key concepts - ensure that you can accurately define main phrases, such as vertical scales and performance standards
  • Information recall - access the knowledge you've gained regarding performance appraisal methods

Additional Learning

For more information about performance appraisals, review the lesson Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS which covers the following:

  • An example of a vertical point scale
  • Identify how each appraisal method is used
  • Learn the appraisal method that looks at employee behavior