Cross-Training Employees to Improve Internal Customer Service


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question 1 of 3

Siloing in business refers to _____.

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1. Siloing in business can cause _____.

2. Internal customer service is _____.

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About This Quiz & Worksheet

These study resources will show you what you know about cross-training and internal customer service. Quiz questions will assess how cross-training works and what is meant by internal customer service.

Quiz & Worksheet Goals

Use the worksheet and quiz to:

  • Explain siloing and determine its effect
  • Define internal customer service
  • Assess cross-training employees
  • Understand single point of failure

Skills Practiced

The quiz and worksheet will help you to practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on cross-training and internal customer service
  • Interpreting information - verify that you can read information regarding single point of failure and interpret it correctly
  • Defining key concepts - accurately define main phrases, such as siloing and internal customer service

Additional Learning

Use the lesson entitled Cross-Training Employees to Improve Internal Customer Service to learn more. Once you're finished with the lesson, you will know how to do the following:

  • Assess the practical application of internal customer service
  • Recognize the dangers of siloing
  • Understand why resentment occurs
  • Explain why employees are cross-trained