What is Customer Advocacy? - Meaning, Program & Marketing

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is customer advocacy?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. What is the reward of customer advocacy for a brand?

2. What is the primary step in securing customer advocacy?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The questions in this brief multiple-choice quiz and worksheet will test your knowledge of customer advocacy. You should know what customer advocacy is and how brands secure it, among other aspects of this topic.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • The definition of 'customer advocacy'
  • How customer advocacy rewards a brand
  • The main step in achieving customer advocacy
  • Examples of customer advocacy programs
  • How to identify potential brand advocates

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about securing customer advocacy
  • Making connections - understand the relationship between the concept of customer advocacy and how it benefits a brand
  • Interpreting information - verify that you can read information about identifying possible brand advocates and interpret it correctly

Additional Learning

Continue learning about this topic with the lesson titled What is Customer Advocacy? - Meaning, Program & Marketing. Here are examples of the information you'll find in this lesson:

  • An overview of how customer advocacy works
  • How Walgreens created a customer advocacy program
  • Steps for creating a formal advocacy program
Support