Customer Centric: Definition & Examples


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question 1 of 3

Which of the following is the BEST definition of customer centrality?

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1. In terms of customer centrality, which of the following is the BEST example of knowing your customer?

2. A(n) _____ creates a feeling within customers that they are the center of the experience.

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About This Quiz & Worksheet

In order to test your understanding of the meaning of customer centric and some examples, use the quiz and worksheet. Topics you can expect to see on the quiz include customer-centric employees and the definition of customer centric.

Quiz & Worksheet Goals

You will be quizzed over:

  • How companies can determine customer interests and market trends
  • Something that creates a feeling within the customer that they are the center
  • Characteristics of customer-centric employees
  • The meaning of customer centrality
  • Best example of customer centrality

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the lesson on customer centricity
  • Information recall - access the knowledge you have gained about the best example of customer centrality
  • Making connections - use understanding of the concept of customer centrality and its importance for businesses

Additional Learning

Cover more about this principle by using the lesson named Customer Centric: Definition & Examples. Some other topics you can review include:

  • Why companies need to know their customer
  • The meaning of target customer
  • How customer-centric employees behave