Communication Tips for Customer Retention

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which term best describes the plan that companies implement to keep existing customers?

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1. When selecting methods of communication to reach clients, it is important to _____.

2. Which of the following statements is TRUE?

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About This Quiz & Worksheet

To pass this quiz, you'll need to correctly answer questions on topics including the word that describes companies with returning customers and how to interact with customers. Each quiz question is in multiple-choice format.

Quiz & Worksheet Goals

The quiz and worksheet will get you to:

  • Identify an example of personalized customer communication
  • Determine when it is best to make a phone call rather than send an e-mail
  • Understand what should be included on an e-newsletter

Skills Practiced

Use these study tools to practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on customer communication and retention
  • Interpreting information - verify that you can read information regarding how to communicate properly with customers and interpret it correctly
  • Distinguishing differences - compare and contrast topics from the lesson, such as the appropriate use of phone calls and e-mail
  • Information recall - access the knowledge you've gained regarding e-newsletters

Additional Learning

To learn more about this subject, make use of the lesson entitled Communication Tips for Customer Retention. Once you've finished the lesson, you will have covered the following study goals:

  • Analyze the the role of personal communications
  • Understand how surveys are used to gain customer information
  • Determine how companies can use social media to interact with customers
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