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What is a Customer Database? - Definition & Benefits

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What is a customer database?

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1. How can a customer database help a company provide better service?

2. What help does a customer database give in following up with customers?

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About This Quiz & Worksheet

You'll be examined on relevant information dealing with customer database, such as its applications, benefits, and specific features.

Quiz & Worksheet Goals

To elaborate, we'll ask you about:

  • What exactly a customer database is
  • Ways customer databases can aid in customer service
  • Communication support via customer databases

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about advantages to keeping a customer database
  • Reading comprehension - ensure that you draw the most important information from the related lesson on customer databases
  • Interpreting information - verify that you can read information regarding communication support as a result of customer database and interpret it correctly

Additional Learning

You've got a chance to discover even more about customer databases with the help of the associated lesson called What is a Customer Service Database? - Definition & Benefits. With this lesson, you'll learn more about:

  • A breakdown of customer databases benefits
  • The importance of proper maintenance of a customer database
  • Components of a customer database
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