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Software for Customer Experience Management

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Customer Experience Management is primarily focused on _____.

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1. All of these are potential benefits of a CEM program EXCEPT which?

2. Lanie is looking for more information about making a purchase from her favorite retailer. All of these are potential CEM opportunities for the retailer EXCEPT which?

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About This Quiz & Worksheet

The questions contained in this assessment will test your knowledge of customer experience management software, including possible benefits.

Quiz & Worksheet Goals

You'll be tested on the following:

  • Focus of customer experience management
  • Potential benefits of a CEM program
  • Possible CEM opportunities for retailers
  • Benefits of good customer experience management across platforms
  • Ways to retrieve data through CEM software

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about customer experience management in a different light
  • Knowledge application - use your knowledge to answer questions about benefits of a CEM program
  • Information recall - access the knowledge you've gained regarding CEM software

Additional Learning

To take a closer look at this topic, review the related lesson titled Software for Customer Experience Management. Here's a snapshot of what this lesson covers:

  • Live chat solutions
  • Mobile support
  • Self-service resources
  • Software examples
  • Multichannel support
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