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Customer Jobs, Pains & Gains: Definition & Analysis

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

When a company prepares to bring a new product to the market, what is the most important piece of information to obtain from the customer?

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1. When receiving feedback from its customers, companies should:

2. Which of the following statements IS true regarding customers?

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About This Quiz & Worksheet

The worksheet and quiz let you see how familiar you are with customer jobs, pains and gains. How companies should deal with receiving feedback from customers and the effects of companies not clearly communicating jobs to their customers are topics on the quiz.

Quiz & Worksheet Goals

You'll be quizzed on the following topics:

  • How companies should deal with receiving feedback from its customers
  • An important piece of information to get from a customer when bringing a new product to the market
  • The effect of a company not clearly communicating a job to their customers

Skills Practiced

  • Reading comprehension - ensure that you draw the most important details from the lesson on customer jobs, pains and gains
  • Information recall - access the knowledge you have gained about a consequence of companies not clearly communicating jobs to their customers
  • Interpreting information - verify that you can read information about how companies should deal with receiving feedback from their customers and interpret it correctly

Additional Learning

Work through the lesson called Customer Jobs, Pains & Gains: Definition & Analysis. Doing so lets you review more about:

  • The meaning of customer pains
  • Keys to developing a great product
  • Examples of companies falling short of identifying the customer job
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