How to Monitor & Manage a Customer Loyalty Program

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

The definition - rewards provided to repeat customers causing businesses to increase revenue from sales - best defines which term?

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1. What is an important, common step for managing a customer loyalty program?

2. Sally received a store voucher worth $20 after having spent $500 at the store. This is an example of what type of customer loyalty program?

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About This Quiz & Worksheet

This quiz/worksheet will assess your understanding of ways to manage customer loyalty programs. You'll test yourself on customer loyalty program procedures and program benefits to businesses and consumers.

Quiz & Worksheet Goals

In this quiz, you'll be tested on:

  • Benefits provided to customers to increase sales
  • Implementing customer engagement in programs
  • Types of loyalty programs
  • Benefits of software programs
  • How software programs can be used with customer loyalty programs

Skills Practiced

With this assessment, you'll practice the following skills:

  • Making connections - use your understanding of customer loyalty program management
  • Defining key concepts - ensure that you can accurately define main phrases, such as the one that deals with rewards being provided to repeat customers
  • Knowledge application - use what you've learned to answer questions about the implementation and management of customer loyalty programs

Additional Learning

To review imore nformation about customer loyalty program management, check out the lesson called How to Monitor & Manage a Customer Loyalty Program. In the lesson, you'll explore:

  • Types of customer loyalty programs
  • Benefits to consumers and businesses
  • Loyalty program software
  • Targeting existing customers to increase sales
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