Implementing Customer Loyalty Programs & Incentives

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is a customer loyalty program?

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1. How do you determine the format of a program?

2. What is an example of a customer loyalty program?

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About this Quiz & Worksheet

This quiz and worksheet combo will help you quickly assess your comprehension of customer loyalty programs, including what it is and how to determine the format for a loyalty program.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • The definition of customer loyalty programs
  • How to determine the format of a program
  • Examples of customer loyalty programs
  • Benefits of customer loyalty programs
  • How to tailor a loyalty program to a specific company

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Reading comprehension- ensure that you draw the most important information from the related customer loyalty program lesson
  • Knowledge application - use your knowledge to answer questions about how to tailor a loyalty program to a specific company
  • Information recall- use your knowledge to answer questions about the benefits of carrying out customer loyalty programs

Additional Learning

To learn more about customer loyalty programs, review the accompanying lesson Implementing Customer Loyalty Programs & Incentives. This lesson covers:

  • Another name for customer loyalty programs
  • The goal of customer loyalty programs
  • The steps for implementing customer loyalty programs
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