Customer Service Mindset: Seeing your Coworkers as Customers

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which customer service fundamental is NOT listed here: follow up, knowledge, empathy and listening?

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1. How soon should you follow up with a customer after providing her or him with service?

2. Internal customers are:

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About This Quiz & Worksheet

This quiz/worksheet combo will test your knowledge of customer skills and why it is important to treat coworkers as customers. You will need to know the fundamentals of customer service to do well on this quiz.

Quiz & Worksheet Goals

In this assessment, you will be tested on:

  • What Ralph Marston said about excellence
  • What is gained from helping a coworker in a given example
  • Amount of time appropriate for following up with a customer after you provide them with service
  • Definition of empathy

Skills Practiced

You will have the chance to practice the following skills:

  • Reading comprehension - ensure that you draw the most important information from the lesson on having a customer mindset towards coworkers
  • Information recall - access the knowledge you've gained regarding customer service fundamentals
  • Knowledge application - use your knowledge to answer questions about following up with customers

Additional Learning

Learn more information about this topic with the accompanying lesson called Customer Service Mindset: Seeing Your Coworkers as Customers. The lesson covers these objectives:

  • Explain the categories of customers
  • Describe the fundamentals of customer service
  • Explore the benefits of viewing coworkers as customers
  • Demonstrate practical application of this principle with an example
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