Customer Need & Support: Product Complexity & Involvement


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question 1 of 3

What do customers most expect from customer service staff during complex purchases?

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1. How long are products used when customers purchase complex products?

2. What term best describes a way to organize products into categories?

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About This Quiz & Worksheet

This quiz will test you on the most important aspects of customer needs and support in relation to product complexity. You'll be asked questions about complex purchases, product classifications and after-sales products.

Quiz & Worksheet Goals

These quiz questions will ask you to:

  • Understand customer service expectations for complex purchases
  • Know how long complex products are typically used
  • Describe the best way to organize products into categories
  • Recall the ways that companies provide after-sales products
  • Identify product classification categories

Skills Practiced

You'll practice applying the following skills:

  • Reading comprehension - make sure you take away the most important information from the related lesson on customer support
  • Knowledge application - use what you know about complex purchases to determine what customers expect from customer service employees
  • Information recall - access knowledge you've gained regarding common classification categories for products

Additional Learning

Read the related lesson, Customer Need & Support: Product Complexity & Involvement, to get a more comprehensive understanding of the topic. The lesson covers the following objectives:

  • Learn why companies want to provide after-sales services
  • Understand what changes customer dynamics and their interactions with businesses
  • Assess an illustrative example of a complex purchase