Impact of Customer Needs on Retail Trends


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question 1 of 3

Which of the following has a big impact on retail stores?

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1. What happened to retailers when more and more shoppers began shopping online instead of in retail stores?

2. Why is a personal touch a recent retail trend?

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About This Quiz & Worksheet

Assess what you know about customer needs and retail trends with this quiz and worksheet. The multiple-choice quiz requires you to recall the technology used to show customers products of interest based on their prior searches.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • What has a large impact on retail stores
  • How an increasing number of online shoppers has affected retail stores
  • The retail trend of providing a personal touch
  • What Amazon Go provides its customers
  • Technology that shows customers products based on their interests

Skills Practiced

  • Information recall - access the knowledge you've gained about what significantly impacts retail stores
  • Making connections - use what you've learned to make connections between online shoppers and retail stores
  • Interpreting information - verify that you can read information about the retail trend of personal touch and interpret it correctly

Additional Learning

Explore this topic further by reviewing the lesson titled Impact of Customer Needs on Retail Trends. Here's a snapshot of what you'll learn:

  • Retail stores that have closed in 2017
  • The concept called Nordstrom Local
  • Incentivizing store pick-up for online purchases