Customer Relations: Definition & Concept


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question 1 of 3

Which one of the following is the best explanation of customer relations?

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1. Effective customer relations involves all but which of the following?

2. Why is communication important in customer relations?

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About This Quiz & Worksheet

This quiz and corresponding worksheet will help you gauge your understanding of the importance of customer relations. Topics you'll need to know to pass the quiz include understanding the best explanation of customer relations as well as knowing all that effective customer relations involve.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • Definition of customer relations
  • Characteristics of customer relations
  • Importance of communication in customer relations
  • Effective core strategy of customer relations
  • Main importance of customer relations for a business

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Making connections - use your understanding of the concept of customer relations on the survivability of a business
  • Reading comprehension - ensure that you draw the most important information from the related customer relations lesson
  • Knowledge application - use your knowledge to answer questions about having effective relationships with customers

Additional Learning

To learn more about what effective customer relationships can mean to a business, review the corresponding lesson Customer Relations: Definition & Concept. This lesson covers the following objectives:

  • Define what customer relations mean
  • Describe the importance of having good relationships with customers
  • Understand the strategic importance of placing customers at the center of a business
  • Appreciate having excellent customer relations using a fishing equipment company as an example