What is Customer Satisfaction? - Definition & Examples


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question 1 of 3

The degree to which a product or service meets a customer's expectations is called _____.

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1. If you are trying to learn whether a customer is satisfied with the construction of a product, what type of factor are you examining?

2. How might a business be able to find out if its customers are satisfied with its services or products?

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About This Quiz and Worksheet

Use this quiz to check your understanding of customer satisfaction. There will be questions about what customer satisfaction is and how to find out what customers think.

Quiz and Worksheet Goals

This quiz will test students' knowledge on the following:

  • The explanation of customer satifaction
  • How to evaluate this concept
  • The various factors of customer satisfaction

Skills Practiced

By taking this quiz, students will have practice with the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related customer satisfaction lesson
  • Information recall - access the knowledge you've gained regarding the evaluation of how customers feel
  • Knowledge application - use your knowledge to answer questions about the factors of customer satisfaction

Additional Learning

To learn more about this topic, check out the lesson called What is Customer Satisfaction? - Definition & Examples. It will meet the following guidelines:

  • Identify ways to evaluate customer satisfaction
  • Understand the factors involved
  • View several examples of customer satisfaction