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Customer Service Department: Role & Tasks

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What factors should be considered when establishing a customer service department?

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1. What information does an entry-level customer service person handle?

2. What are some functions of an account manager?

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About This Quiz & Worksheet

What does a customer service manager do? What is an entry-level responsibility of a customer service department? You'll need to be familiar with these kinds of facts in order to successfully use this quiz/worksheet assessment.

Quiz & Worksheet Goals

Complete this quiz by doing the following:

  • Identify what factors should be considered when starting a customer service department
  • Name what type of information an entry-level customer service employee handles
  • Select a function of an account manager
  • List responsibilities of a customer service manager
  • Choose a form of customer service that is gaining popularity

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the lesson, such as considerations for starting up a customer service department
  • Information recall - access the knowledge you've gained regarding a popular form of customer service today
  • Knowledge application - use your knowledge to answer questions about the responsibilities and functions of account managers and customer service managers

Additional Learning

The lesson titled Customer Service Department: Role & Tasks is available to help you learn more about this topic. Information contained in this lesson includes:

  • What needs to be ensured with a customer service department
  • Why identifying the roles and tasks of a customer service department is important
  • What is required to provide excellent telephone service
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