Financial Metrics & Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What are financial metric ?

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1. What do gross margin metrics measure?

2. Which is an example of a training cost metric?

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About This Quiz & Worksheet

The questions on this short, engaging quiz will reveal any holes you have in your understanding of customer service financial metrics. They cover definitions, applications, and examples.

Quiz & Worksheet Goals

The quiz will ask you about such things as:

  • The meaning of financial metric
  • The purpose of a gross margin metric
  • Examples of training cost and operating cost metrics

Skills Practiced

You will test such skills as:

  • Interpreting information - verify that you can review information the company is tracking and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the details of the customer service department
  • Knowledge application - use your knowledge to relate various metrics to customer service operations

Additional Learning

If you are interested in improving your knowledge base, see our lesson on Financial Metrics & Customer Service. It will expose you to:

  • Details of metrics used to gauge customer service finances
  • Determinations of overspending versus underspending in customer service
  • How to figure hourly labor burden rate
  • Operating expense control
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