Serving Diverse & Multicultural Customers

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

If a person pauses a lot and uses a lot of hand gestures, then what sort of culture is he from?

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1. What might happen if you do not keep the right amount of personal space between you and a person from another culture?

2. What is one of the main abilities you need to take care of customers from different countries?

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About This Quiz & Worksheet

This quiz and its attached worksheet help you test your knowledge of serving customers from different cultures. You will need to explain useful ways to respectfully serve them.

Quiz & Worksheet Goals

Answer these questions to see what you know about:

  • Ways shopkeepers can make diverse groups of people more comfortable
  • Potential dangers in getting to know people from different cultures
  • The different cultural uses of hand gestures

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the material, such as one of the key dangers of getting to know people from other cultures
  • Critical thinking - apply relevant concepts to examine information about multicultural customers in a different light
  • Information recall - access the knowledge you've gained regarding what can happen if you don't maintain proper personal space

Additional Learning

For more information about this type of customer service, review the lesson titled Serving Diverse & Multicultural Customers. It will help you understand:

  • The importance of understanding different cultures
  • Common gestures used in different cultures
  • How to mirror the actions of different cultures
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