Communication Skills for Customer Service Managers


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question 1 of 3

Which of the following is an example of a communication skill that is important to you as a customer service manager?

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1. When speaking to a group, you should always:

2. What is active listening?

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About This Quiz & Worksheet

This quiz and corresponding worksheet allow you to assess your knowledge of the communication skills that need to be utilized by customer service managers. You must be able to recognize and define these skills in order to answer all quiz questions.

Quiz & Worksheet Goals

You will do well on this quiz if you are able to do the following:

  • Identify a communication skill(s) that is important to customer service managers
  • Explain what you should do when speaking to a group
  • Describe active listening
  • Recognize another term for non-verbal communication
  • List ways to improve communication

Skills Practiced

  • Reading comprehension - ensure that you can draw the most important information from the lesson, such as what communication skill or skills are exhibited by successful customer service managers
  • Defining key concepts - ensure that you can accurately define active listening
  • Knowledge application - use your knowledge to answer questions about group speaking and non-verbal communication

Additional Learning

Enhance your understanding of this subject by studying the lesson titled Communication Skills for Customer Service Managers. You can expect to learn more about the following:

  • What types of things a customer service manager would be required to write
  • Which is the most-used form of communication
  • What actions are examples of body language