Interpersonal Skills for Customer Service Managers


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question 1 of 3

Balancing assertiveness with _____ will increase your effectiveness as a customer service manager.

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1. You should avoid _____ in both written and verbal communication.

2. Interpersonal skills are skills that _____.

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About This Quiz & Worksheet

You'll be examined with these tools on subjects such as habits one should avoid during communication and what one should do when speaking interpersonally.

Quiz & Worksheet Goals

You are going to be quizzed on:

  • How to balance assertiveness
  • What interpersonal skills are
  • Good and bad communication habits
  • The definition of the word assertive

Skills Practiced

  • Information recall - access the knowledge you've gained regarding assertiveness and what balances it
  • Knowledge application - use your knowledge to answer questions about what one should and should not do when speaking to or writing someone
  • Reading comprehension - ensure that you draw the most important information from the related interpersonal skills lesson

Additional Learning

If you desire to learn a greater deal in regard to interpersonal skills in customer service, you can look at our lesson called Interpersonal Skills for Customer Service Managers; and with this device, you'll be taught more about:

  • Rules of thumb for verbal, nonverbal, and written communication
  • The importance of good interpersonal skills
  • Details regarding each facet of interpersonal communication