What Is the Role of the Customer Service Manager?


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is one thing a customer service manager is typically responsible for?

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1. What is one way the customer service manager supports the customer service team?

2. Why is training an important part of the customer service manager's job?

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About This Quiz & Worksheet

Customer service managers play an important role in regards to managing employees, providing training, handling customer complaints, and making sure operations run smoothly. This quiz and worksheet will assess what you have learned about important skills that customer service managers should have and the responsibilities of customer service managers.

Quiz & Worksheet Goals

This quiz and worksheet will assist you with:

  • Recalling the responsibilities and duties of a customer service manager
  • Bringing to mind how customer service managers assist customer service representatives
  • Remembering the significance of patience when it comes to being a customer service manager

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about the duties of a customer service manager in a different light
  • Interpreting information - verify that you can read information regarding how customer service managers are helpful to customer service representatives and interpret it correctly
  • Information recall - access the knowledge you've gained regarding proficiencies that customer service managers should possess

Additional Learning

Learn additional information on the role of a customer service manager by reading the accompanying lesson on Customer Service Manager Role. This lesson is comprised of the following objectives:

  • Identify the job responsibilities of a customer service manager
  • Discover the relevant skills of a customer service manager
  • Learn the key characteristics of a customer service manager