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Technical Skills for Customer Service Managers

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is a general skill that a customer service manager should possess?

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1. Which of the following BEST describes technical skills?

2. _____ can be used to oversee the needs and productivity outcomes of staff.

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About This Quiz & Worksheet

Use the worksheet and quiz to determine your breadth of knowledge on customer service manager technical skills. Answer questions about this area of study and how it is applied in the real world.

Quiz & Worksheet Goals

This worksheet and quiz will guide you to:

  • Name a benefit of CRM
  • Explain technical skills
  • Assess the overseeing of needs and productivity of a staff
  • Understand what CRM software can help with
  • Identify skills possessed by customer service managers

Skills Practiced

Use the worksheet and quiz to practice the following study skills:

  • Interpreting information - verify that you can read information regarding technical skills and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the benefits of CRM
  • Knowledge application - use your knowledge to answer questions about the skillset of customer service managers

Additional Learning

Review the lesson called Technical Skills for Customer Service Managers to find out more about this subject. The lesson will cover the following:

  • Assess how technology is used to assist managers
  • Define technical skills
  • Recognize how those skills are useful in a business environment
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