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Essential Skills for Customer Service Personnel

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Jennifer's first table communicated that they required additional explanation of the menu, as it was their first visit to that steakhouse. What key skill did Jennifer exhibit in order to understand what her guests were communicating to her?

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1. Jennifer uses the words 'absolutely' and 'my pleasure' when responding to her table's request, which key skill is this an example of?

2. Jennifer learns to watch for her guests initial reaction when asking them how their meal turned out, this typically reflects the customers true feelings about the meal. This is an example of which key skill?

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About This Quiz & Worksheet

Find out what you know about customer service personnel skills with these study tools. You'll need to know what quality is correlated to empathy and how to treat a customer properly.

Quiz & Worksheet Goals

These tools will guide you to:

  • Name the skill where you would identify yourself with a customer
  • Understand how a business improves with regard to personnel
  • Identify what is expressed by words/phrases such as 'Absolutely' and 'My pleasure'

Skills Practiced

Practice the following skills:

  • Making connections - use understanding of the concept of a customer and how they are connected to you
  • Information recall - access the knowledge you've gained regarding how a business improves its personnel
  • Knowledge application - use your knowledge to answer questions about customer service personnel skills

Additional Learning

The lesson entitled Essential Skills for Customer Service Personnel will guide you as you learn more about this subject. Once you've finished the lesson, you will have covered the following objectives:

  • Understand the importance of patience when dealing with customers
  • Define clear verbal communication
  • Identify ways to make a business more efficient and productive
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