Tools Used for Customer Satisfaction Research Analysis


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question 1 of 3

What should you consider before you decide which tool or program is best for your company to use?

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1. What do tools allow you to do with customer service data? Choose the best answer.

2. Even though they are expensive, why might you still choose to use SPSS or SAS?

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About This Quiz & Worksheet

The process of customer service research analysis can be conducted in many ways, and this quiz will verify your knowledge of some of those analysis methodologies. Questions on the quiz and worksheet will check your knowledge concerning available analysis tools and software programs.

Quiz & Worksheet Goals

Utilize the worksheet and quiz as a means to appraise your familiarity with:

  • Research analysis programs and tools
  • Customer service data
  • Statistical analysis tools
  • When to use Excel

Skills Practiced

These assessment tools allow you to build up the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related research analysis lesson
  • Critical thinking - apply relevant concepts to examine information about customer service data in a different light
  • Knowledge application - use acquired knowledge to determine when to use which tools

Additional Learning

To go over the finer details about this topic, go back to the connected lesson named Tools Used for Customer Satisfaction Research Analysis. This provided lesson will help you recall information about the following:

  • How to analyze data with tools
  • Free tools and user-friendly tools
  • Pricier tools that provide additional options