Important Soft Skills for Good Customer Service


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question 1 of 3

Which of the following are important components of good communication as it relates to customer service:

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1. What role does empathy play in providing good customer service?

2. Which of the following soft skills are key components of providing good customer service?

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About This Quiz & Worksheet

We'll primarily center around subjects dealing with good communication, empathy's role, and integral components of good customer service.

Quiz & Worksheet Goals

To be precise, you'll be tested on:

  • Components of proper communication in the context of customer service
  • Empathy's significance in customer service
  • Properties of a good customer service experience

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about the protocol of good customer service
  • Making connections - use understanding of the concept of empathy's use
  • Reading comprehension - ensure that you draw the most important information from the related customer service soft skills lesson

Additional Learning

When you'd like to gather more information about soft skills in customer service, read our affiliated lesson. The lesson is named Important Soft Skills for Good Customer Service, and it will include concepts having to do with:

  • Skills necessary for great customer service
  • Examples of each skill
  • Why these skills are necessary
Final Exam
Building Customer Service Soft Skills
This course currently has no practice test
Chapter Exam