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Managing Your Customer Service Team

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of these is NOT important when managing a customer service team?

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1. What should every member of a team have in order to perform their job?

2. Who should work on the customer service team?

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About This Quiz & Worksheet

Concepts on this quiz and worksheet will be related to subjects such as customer service conduct and management, as well as what team members should be equipped with.

Quiz & Worksheet Goals

On these assessments, you'll be tested on:

  • Important elements of managing a customer service team
  • What each customer service representative should be equipped with
  • Who should work customer service
  • A relevant Richard Branson quote
  • Customer service telephone protocol

Skills Practiced

  • Interpreting information - verify that you can read information regarding proper customer service conduct and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about suggestions for managing customer service employees
  • Reading comprehension - ensure that you draw the most important information from the related lesson on customer service team management

Additional Learning

Have a look at the lesson named Managing Your Customer Service Team to obtain more information about this content. In this lesson, we'll cover things like:

  • The importance of customer service to a company's brand
  • What it means to work customer service
  • How to empower a customer service team
  • A work environment's effect on customer service
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