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Customer Experience: Definition, Factors & Lifecycle

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following best describes customer experience?

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1. Which of the following are important to developing a strong customer experience?

2. Why is it important for a business to focus on the customer experience life cycle? Choose the best answer.

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About This Quiz & Worksheet

This quiz and worksheet combo tests your knowledge of customer experience. You will be assessed on specific definitions and factors associated with the concept of customer experience.

Quiz & Worksheet Goals

Use these tools to assess your knowledge of:

  • Customer experience
  • Elements for creating a strong customer experience
  • Why businesses should pay attention to the customer experience life cycle
  • Common life cycle stages for customers

Skills Practiced

This worksheet and quiz let you practice the following skills:

  • Information recall - use what you have learned to recall a factor that impacts the choices of customers
  • Defining key concepts - demonstrate that you can correctly define the phrase customer experience
  • Reading comprehension - ensure that you draw the most important information from the related lesson on defining the customer experience

Additional Learning

You can find out more details regarding customer experience by reviewing the lesson entitled Customer Experience: Definition, Factors, & Life Cycle. This lesson has the following objectives and aims:

  • Explore what the customer experience is and its significance
  • Define customer life cycle
  • Point out the 5 stages of the customer life cycle
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