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How to Delight Customers: Principle & Examples

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is the BEST definition for customer delight?

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1. In order to help your customers know who to contact, you should always provide them with what?

2. You can help make sure that you are not overdoing the customer experience by doing what?

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About This Quiz & Worksheet

The quiz and worksheet are available to help you test your knowledge of how to delight customers. Topics covered on the quiz include customer feedback and not overdoing the customer experience.

Quiz & Worksheet Goals

The goal of our tools is to see how much you know about:

  • What customer feedback consists of
  • An example of timeliness
  • How to not overdo the customer experience
  • The meaning of customer delight
  • Helping customers know who to contact

Skills Practiced

  • Information recall - access the knowledge you have gained about what timeliness is
  • Critical thinking - apply relevant concepts to examine information about making customers happy in a different light
  • Knowledge application - use your knowledge to answer a question about not overdoing the customer experience

Additional Learning

If you would like to analyze more about these business topics, use the lesson called How to Delight Customers: Principle & Examples. Use this lesson to:

  • Examine the pros of customizing the customer experience
  • Learn how to effectively gather customer feedback
  • Review examples of customer delight
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